OV-PMA-003 Product Support Manager
Provides leadership, management, direction, or development and advocacy so the organization may effectively conduct cybersecurity work.
Applies knowledge of data, information, processes, organizational interactions, skills, and analytical expertise, as well as systems, networks, and information exchange capabilities to manage acquisition programs. Executes duties governing hardware, software, and information system acquisition programs and other program management policies. Provides direct support for acquisitions that use information technology (IT)(including National Security Systems), applying IT-related laws and policies, and provides IT-related guidance throughout the total acquisition life cycle.
Manages the package of support functions required to field and maintain the readiness and operational capability of systems and components.
Knowledges 27
| Code | Description | Work Roles |
|---|---|---|
| K0001 | Knowledge of computer networking concepts and protocols, and network security methodologies. | 52 |
| K0002 | Knowledge of risk management processes (e.g., methods for assessing and mitigating risk). | 52 |
| K0003 | Knowledge of laws, regulations, policies, and ethics as they relate to cybersecurity and privacy. | 52 |
| K0004 | Knowledge of cybersecurity and privacy principles. | 52 |
| K0005 | Knowledge of cyber threats and vulnerabilities. | 52 |
| K0006 | Knowledge of specific operational impacts of cybersecurity lapses. | 52 |
| K0043 | Knowledge of industry-standard and organizationally accepted analysis principles and methods. | 7 |
| K0048 | Knowledge of Risk Management Framework (RMF) requirements. | 8 |
| K0059 | Knowledge of new and emerging information technology (IT) and cybersecurity technologies. | 12 |
| K0072 | Knowledge of resource management principles and techniques. | 7 |
| K0090 | Knowledge of system life cycle management principles, including software security and usability. | 10 |
| K0120 | Knowledge of how information needs and collection requirements are translated, tracked, and prioritized across the extended enterprise. | 6 |
| K0126 | Knowledge of Supply Chain Risk Management Practices (NIST SP 800-161) | 14 |
| K0148 | Knowledge of import/export control regulations and responsible agencies for the purposes of reducing supply chain risk. | 4 |
| K0150 | Knowledge of enterprise incident response program, roles, and responsibilities. | 2 |
| K0154 | Knowledge of supply chain risk management standards, processes, and practices. | 7 |
| K0164 | Knowledge of functionality, quality, and security requirements and how these will apply to specific items of supply (i.e., elements and processes). | 4 |
| K0165 | Knowledge of risk/threat assessment. | 5 |
| K0169 | Knowledge of information technology (IT) supply chain security and supply chain risk management policies, requirements, and procedures. | 14 |
| K0194 | Knowledge of Cloud-based knowledge management technologies and concepts related to security, governance, procurement, and administration. | 5 |
| K0196 | Knowledge of Import/Export Regulations related to cryptography and other security technologies. | 3 |
| K0198 | Knowledge of organizational process improvement concepts and process maturity models (e.g., Capability Maturity Model Integration (CMMI) for Development, CMMI for Services, and CMMI for Acquisitions). | 6 |
| K0200 | Knowledge of service management concepts for networks and related standards (e.g., Information Technology Infrastructure Library, current version [ITIL]). | 11 |
| K0235 | Knowledge of how to leverage research and development centers, think tanks, academic research, and industry systems. | 5 |
| K0249 | Knowledge of sustainment technologies, processes and strategies. | 1 |
| K0257 | Knowledge of information technology (IT) acquisition/procurement requirements. | 5 |
| K0270 | Knowledge of the acquisition/procurement life cycle process. | 5 |
Skills 2
| Code | Description | Work Roles |
|---|---|---|
| S0038 | Skill in identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. | 5 |
| S0372 | Skill to translate, track, and prioritize information needs and intelligence collection requirements across the extended enterprise. | 5 |
Abilities 5
| Code | Description | Work Roles |
|---|---|---|
| A0009 | Ability to apply supply chain risk management standards. | 3 |
| A0031 | Ability to conduct and implement market research to understand government and industry capabilities and appropriate pricing. | 1 |
| A0039 | Ability to oversee the development and update of the life cycle cost estimate. | 4 |
| A0045 | Ability to evaluate/ensure the trustworthiness of the supplier and/or product. | 3 |
| A0056 | Ability to ensure security practices are followed throughout the acquisition process. | 6 |
Tasks 24
| Code | Description | Work Roles |
|---|---|---|
| T0273 | Develop and document supply chain risks for critical system elements, as appropriate. | 4 |
| T0277 | Ensure that all acquisitions, procurements, and outsourcing efforts address information security requirements consistent with organization goals. | 6 |
| T0302 | Develop contract language to ensure supply chain, system, network, and operational security are met. | 3 |
| T0340 | Act as a primary stakeholder in the underlying information technology (IT) operational processes and functions that support the service, provide direction and monitor all significant activities so the service is delivered successfully. | 3 |
| T0354 | Coordinate and manage the overall service provided to a customer end-to-end. | 3 |
| T0370 | Ensure that appropriate Service-Level Agreements (SLAs) and underpinning contracts have been defined that clearly set out for the customer a description of the service and the measures for monitoring the service. | 2 |
| T0377 | Gather feedback on customer satisfaction and internal service performance to foster continual improvement. | 4 |
| T0389 | Review service performance reports identifying any significant issues and variances, initiating, where necessary, corrective actions and ensuring that all outstanding issues are followed up. | 3 |
| T0394 | Work with other service managers and product owners to balance and prioritize services to meet overall customer requirements, constraints, and objectives. | 2 |
| T0412 | Conduct import/export reviews for acquiring systems and software. | 4 |
| T0414 | Develop supply chain, system, network, performance, and cybersecurity requirements. | 3 |
| T0493 | Lead and oversee budget, staffing, and contracting. | 4 |
| T0525 | Provide enterprise cybersecurity and supply chain risk management guidance. | 1 |
| T0551 | Draft and publish supply chain security and risk management documents. | 4 |
| T0072 | Develop methods to monitor and measure risk, compliance, and assurance efforts. | 4 |
| T0174 | Perform needs analysis to determine opportunities for new and improved business process solutions. | 4 |
| T0196 | Provide advice on project costs, design concepts, or design changes. | 4 |
| T0204 | Provide input to implementation plans and standard operating procedures. | 1 |
| T0207 | Provide ongoing optimization and problem-solving support. | 4 |
| T0208 | Provide recommendations for possible improvements and upgrades. | 3 |
| T0220 | Resolve conflicts in laws, regulations, policies, standards, or procedures. | 6 |
| T0223 | Review or conduct audits of information technology (IT) programs and projects. | 5 |
| T0256 | Evaluate the effectiveness of procurement function in addressing information security requirements and supply chain risks through procurement activities and recommend improvements. | 5 |
| T0553 | Apply cybersecurity functions (e.g., encryption, access control, and identity management) to reduce exploitation opportunities. | 2 |