T0340
Act as a primary stakeholder in the underlying information technology (IT) operational processes and functions that support the service, provide direction and monitor all significant activities so the service is delivered successfully.
Related NICE Work Roles 3
| Code | Name | Knowledge | Skills | Abilities | Tasks |
|---|---|---|---|---|---|
| OV-PMA-001 [801] | Program Manager | 26 | 2 | 4 | 21 |
| OV-PMA-002 [802] | IT Project Manager | 29 | 2 | 4 | 25 |
| OV-PMA-003 [803] | Product Support Manager | 27 | 2 | 5 | 24 |