K0200

Knowledge of service management concepts for networks and related standards (e.g., Information Technology Infrastructure Library, current version [ITIL]).

Related NICE Work Roles 11

Code	Name	Knowledge	Skills	Abilities	Tasks
SP-ARC-001 [651]	Enterprise Architect	52	8	9	19
SP-ARC-002 [652]	Security Architect	70	17	14	22
SP-SRP-001 [641]	Systems Requirements Planner	48	7	3	18
SP-SYS-001 [631]	Information Systems Security Developer	58	11	20	41
SP-SYS-002 [632]	Systems Developer	61	16	2	36
OM-NET-001 [441]	Network Operations Specialist	39	11	8	11
OM-ANA-001 [461]	Systems Security Analyst	46	9	2	31
OV-PMA-001 [801]	Program Manager	26	2	4	21
OV-PMA-002 [802]	IT Project Manager	29	2	4	25
OV-PMA-003 [803]	Product Support Manager	27	2	5	24
OV-PMA-005 [805]	IT Program Auditor	22	3	1	8