K0200
Knowledge of service management concepts for networks and related standards (e.g., Information Technology Infrastructure Library, current version [ITIL]).
Related NICE Work Roles 11
| Code | Name | Knowledge | Skills | Abilities | Tasks |
|---|---|---|---|---|---|
| SP-ARC-001 [651] | Enterprise Architect | 52 | 8 | 9 | 19 |
| SP-ARC-002 [652] | Security Architect | 70 | 17 | 14 | 22 |
| SP-SRP-001 [641] | Systems Requirements Planner | 48 | 7 | 3 | 18 |
| SP-SYS-001 [631] | Information Systems Security Developer | 58 | 11 | 20 | 41 |
| SP-SYS-002 [632] | Systems Developer | 61 | 16 | 2 | 36 |
| OM-NET-001 [441] | Network Operations Specialist | 39 | 11 | 8 | 11 |
| OM-ANA-001 [461] | Systems Security Analyst | 46 | 9 | 2 | 31 |
| OV-PMA-001 [801] | Program Manager | 26 | 2 | 4 | 21 |
| OV-PMA-002 [802] | IT Project Manager | 29 | 2 | 4 | 25 |
| OV-PMA-003 [803] | Product Support Manager | 27 | 2 | 5 | 24 |
| OV-PMA-005 [805] | IT Program Auditor | 22 | 3 | 1 | 8 |