K0200

Knowledge of service management concepts for networks and related standards (e.g., Information Technology Infrastructure Library, current version [ITIL]).

Related NICE Work Roles 11

Code Name Knowledge Skills Abilities Tasks
SP-ARC-001 [651] Enterprise Architect 52 8 9 19
SP-ARC-002 [652] Security Architect 70 17 14 22
SP-SRP-001 [641] Systems Requirements Planner 48 7 3 18
SP-SYS-001 [631] Information Systems Security Developer 58 11 20 41
SP-SYS-002 [632] Systems Developer 61 16 2 36
OM-NET-001 [441] Network Operations Specialist 39 11 8 11
OM-ANA-001 [461] Systems Security Analyst 46 9 2 31
OV-PMA-001 [801] Program Manager 26 2 4 21
OV-PMA-002 [802] IT Project Manager 29 2 4 25
OV-PMA-003 [803] Product Support Manager 27 2 5 24
OV-PMA-005 [805] IT Program Auditor 22 3 1 8