T0370
Ensure that appropriate Service-Level Agreements (SLAs) and underpinning contracts have been defined that clearly set out for the customer a description of the service and the measures for monitoring the service.
Related NICE Work Roles 2
| Code | Name | Knowledge | Skills | Abilities | Tasks |
|---|---|---|---|---|---|
| OV-PMA-002 [802] | IT Project Manager | 29 | 2 | 4 | 25 |
| OV-PMA-003 [803] | Product Support Manager | 27 | 2 | 5 | 24 |