OM-NET-001 Network Operations Specialist

Provides the support, administration, and maintenance necessary to ensure effective and efficient information technology (IT) system performance and security.

Installs, configures, tests, operates, maintains, and manages networks and their firewalls, including hardware (e.g., hubs, bridges, switches, multiplexers, routers, cables, proxy servers, and protective distributor systems) and software that permit the sharing and transmission of all spectrum transmissions of information to support the security of information and information systems.

Plans, implements, and operates network services/systems, to include hardware and virtual environments.

Knowledges 39

Code Description Work Roles
K0001 Knowledge of computer networking concepts and protocols, and network security methodologies. 52
K0002 Knowledge of risk management processes (e.g., methods for assessing and mitigating risk). 52
K0003 Knowledge of laws, regulations, policies, and ethics as they relate to cybersecurity and privacy. 52
K0004 Knowledge of cybersecurity and privacy principles. 52
K0005 Knowledge of cyber threats and vulnerabilities. 52
K0006 Knowledge of specific operational impacts of cybersecurity lapses. 52
K0010 Knowledge of communication methods, principles, and concepts that support the network infrastructure. 3
K0011 Knowledge of capabilities and applications of network equipment including routers, switches, bridges, servers, transmission media, and related hardware. 3
K0029 Knowledge of organization's Local and Wide Area Network connections. 2
K0038 Knowledge of cybersecurity and privacy principles used to manage risks related to the use, processing, storage, and transmission of information or data. 6
K0049 Knowledge of information technology (IT) security principles and methods (e.g., firewalls, demilitarized zones, encryption). 8
K0050 Knowledge of local area and wide area networking principles and concepts including bandwidth management. 6
K0053 Knowledge of measures or indicators of system performance and availability. 4
K0061 Knowledge of how traffic flows across the network (e.g., Transmission Control Protocol [TCP] and Internet Protocol [IP], Open System Interconnection Model [OSI], Information Technology Infrastructure Library, current version [ITIL]). 11
K0071 Knowledge of remote access technology concepts. 2
K0076 Knowledge of server administration and systems engineering theories, concepts, and methods. 2
K0093 Knowledge of telecommunications concepts (e.g., Communications channel, Systems Link Budgeting, Spectral efficiency, Multiplexing). 8
K0104 Knowledge of Virtual Private Network (VPN) security. 4
K0108 Knowledge of concepts, terminology, and operations of a wide range of communications media (computer and telephone networks, satellite, fiber, wireless). 11
K0111 Knowledge of network tools (e.g., ping, traceroute, nslookup) 2
K0113 Knowledge of different types of network communication (e.g., LAN, WAN, MAN, WLAN, WWAN). 2
K0135 Knowledge of web filtering technologies. 2
K0136 Knowledge of the capabilities of different electronic communication systems and methods (e.g., e-mail, VOIP, IM, web forums, Direct Video Broadcasts). 1
K0137 Knowledge of the range of existing networks (e.g., PBX, LANs, WANs, WIFI, SCADA). 1
K0138 Knowledge of Wi-Fi. 1
K0159 Knowledge of Voice over IP (VoIP). 1
K0160 Knowledge of the common attack vectors on the network layer. 2
K0179 Knowledge of network security architecture concepts including topology, protocols, components, and principles (e.g., application of defense-in-depth). 19
K0180 Knowledge of network systems management principles, models, methods (e.g., end-to-end systems performance monitoring), and tools. 9
K0200 Knowledge of service management concepts for networks and related standards (e.g., Information Technology Infrastructure Library, current version [ITIL]). 11
K0201 Knowledge of symmetric key rotation techniques and concepts. 1
K0203 Knowledge of security models (e.g., Bell-LaPadula model, Biba integrity model, Clark-Wilson integrity model). 10
K0260 Knowledge of Personally Identifiable Information (PII) data security standards. 16
K0261 Knowledge of Payment Card Industry (PCI) data security standards. 17
K0262 Knowledge of Personal Health Information (PHI) data security standards. 17
K0274 Knowledge of transmission records (e.g., Bluetooth, Radio Frequency Identification (RFID), Infrared Networking (IR), Wireless Fidelity (Wi-Fi). paging, cellular, satellite dishes, Voice over Internet Protocol (VoIP)), and jamming techniques that enable transmission of undesirable information, or prevent installed systems from operating correctly. 3
K0287 Knowledge of an organization's information classification program and procedures for information compromise. 18
K0332 Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services. 14
K0622 Knowledge of controls related to the use, processing, storage, and transmission of data. 6

Skills 11

Code Description Work Roles
S0004 Skill in analyzing network traffic capacity and performance characteristics. 2
S0035 Skill in establishing a routing schema. 1
S0040 Skill in implementing, maintaining, and improving established network security practices. 1
S0041 Skill in installing, configuring, and troubleshooting LAN and WAN components such as routers, hubs, and switches. 1
S0056 Skill in using network management tools to analyze network traffic patterns (e.g., simple network management protocol). 2
S0077 Skill in securing network communications. 3
S0079 Skill in protecting a network against malware. (e.g., NIPS, anti-malware, restrict/prevent external devices, spam filters). 3
S0084 Skill in configuring and utilizing network protection components (e.g., Firewalls, VPNs, network intrusion detection systems). 2
S0150 Skill in implementing and testing network infrastructure contingency and recovery plans. 1
S0162 Skill in applying various subnet techniques (e.g., CIDR) 1
S0170 Skill in configuring and utilizing computer protection components (e.g., hardware firewalls, servers, routers, as appropriate). 2

Abilities 8

Code Description Work Roles
A0052 Ability to operate network equipment including hubs, routers, switches, bridges, servers, transmission media, and related hardware. 1
A0055 Ability to operate common network tools (e.g., ping, traceroute, nslookup). 4
A0058 Ability to execute OS command line (e.g., ipconfig, netstat, dir, nbtstat). 3
A0059 Ability to operate the organization's LAN/WAN pathways. 1
A0062 Ability to monitor measures or indicators of system performance and availability. 2
A0063 Ability to operate different electronic communication systems and methods (e.g., e-mail, VOIP, IM, web forums, Direct Video Broadcasts). 3
A0065 Ability to monitor traffic flows across the network. 1
A0159 Ability to interpret the information collected by network tools (e.g. Nslookup, Ping, and Traceroute). 2

Tasks 11

Code Description Work Roles
T0129 Integrate new systems into existing network architecture. 1
T0035 Configure and optimize network hubs, routers, and switches (e.g., higher-level protocols, tunneling). 1
T0065 Develop and implement network backup and recovery procedures. 1
T0081 Diagnose network connectivity problem. 1
T0121 Implement new system design procedures, test procedures, and quality standards. 1
T0125 Install and maintain network infrastructure device operating system software (e.g., IOS, firmware). 3
T0126 Install or replace network hubs, routers, and switches. 1
T0153 Monitor network capacity and performance. 1
T0160 Patch network vulnerabilities to ensure that information is safeguarded against outside parties. 1
T0200 Provide feedback on network requirements, including network architecture and infrastructure. 1
T0232 Test and maintain network infrastructure including software and hardware devices. 1