OM-ADM-001 System Administrator

Provides the support, administration, and maintenance necessary to ensure effective and efficient information technology (IT) system performance and security.

Installs, configures, troubleshoots, and maintains server configurations hardware and software) to ensure their confidentiality, integrity, and availability. Manages accounts, firewalls, and patches. Responsible for access control, passwords, and account creation and administration.

Responsible for setting up and maintaining a system or specific components of a system (e.g. for example, installing, configuring, and updating hardware and software; establishing and managing user accounts; overseeing or conducting backup and recovery tasks; implementing operational and technical security controls; and adhering to organizational security policies and procedures).

Knowledges 29

Code Description Work Roles
K0001 Knowledge of computer networking concepts and protocols, and network security methodologies. 52
K0002 Knowledge of risk management processes (e.g., methods for assessing and mitigating risk). 52
K0003 Knowledge of laws, regulations, policies, and ethics as they relate to cybersecurity and privacy. 52
K0004 Knowledge of cybersecurity and privacy principles. 52
K0005 Knowledge of cyber threats and vulnerabilities. 52
K0006 Knowledge of specific operational impacts of cybersecurity lapses. 52
K0049 Knowledge of information technology (IT) security principles and methods (e.g., firewalls, demilitarized zones, encryption). 8
K0050 Knowledge of local area and wide area networking principles and concepts including bandwidth management. 6
K0053 Knowledge of measures or indicators of system performance and availability. 4
K0064 Knowledge of performance tuning tools and techniques. 1
K0077 Knowledge of server and client operating systems. 4
K0088 Knowledge of systems administration concepts. 3
K0100 Knowledge of the enterprise information technology (IT) architecture. 2
K0103 Knowledge of the type and frequency of routine hardware maintenance. 1
K0104 Knowledge of Virtual Private Network (VPN) security. 4
K0117 Knowledge of file system implementations (e.g., New Technology File System [NTFS], File Allocation Table [FAT], File Extension [EXT]). 3
K0130 Knowledge of virtualization technologies and virtual machine development and maintenance. 2
K0158 Knowledge of organizational information technology (IT) user security policies (e.g., account creation, password rules, access control). 1
K0167 Knowledge of system administration, network, and operating system hardening techniques. 7
K0179 Knowledge of network security architecture concepts including topology, protocols, components, and principles (e.g., application of defense-in-depth). 19
K0260 Knowledge of Personally Identifiable Information (PII) data security standards. 16
K0261 Knowledge of Payment Card Industry (PCI) data security standards. 17
K0262 Knowledge of Personal Health Information (PHI) data security standards. 17
K0274 Knowledge of transmission records (e.g., Bluetooth, Radio Frequency Identification (RFID), Infrared Networking (IR), Wireless Fidelity (Wi-Fi). paging, cellular, satellite dishes, Voice over Internet Protocol (VoIP)), and jamming techniques that enable transmission of undesirable information, or prevent installed systems from operating correctly. 3
K0280 Knowledge of systems engineering theories, concepts, and methods. 1
K0289 Knowledge of system/server diagnostic tools and fault identification techniques. 1
K0318 Knowledge of operating system command-line tools. 2
K0332 Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services. 14
K0346 Knowledge of principles and methods for integrating system components. 1

Skills 14

Code Description Work Roles
S0016 Skill in configuring and optimizing software. 1
S0033 Skill in diagnosing connectivity problems. 1
S0043 Skill in maintaining directory services. (e.g., Microsoft Active Directory, LDAP, etc.). 1
S0073 Skill in using virtual machines. (e.g., Microsoft Hyper-V, VMWare vSphere, Citrix XenDesktop/Server, Amazon Elastic Compute Cloud, etc.). 5
S0076 Skill in configuring and utilizing software-based computer protection tools (e.g., software firewalls, antivirus software, anti-spyware). 3
S0111 Skill in interfacing with customers. 2
S0143 Skill in conducting system/server planning, management, and maintenance. 1
S0144 Skill in correcting physical and technical problems that impact system/server performance. 1
S0151 Skill in troubleshooting failed system components (i.e., servers) 1
S0153 Skill in identifying and anticipating system/server performance, availability, capacity, or configuration problems. 1
S0154 Skill in installing system and component upgrades. (i.e., servers, appliances, network devices). 1
S0155 Skill in monitoring and optimizing system/server performance. 1
S0157 Skill in recovering failed systems/servers. (e.g., recovery software, failover clusters, replication, etc.). 1
S0158 Skill in operating system administration. (e.g., account maintenance, data backups, maintain system performance, install and configure new hardware/software). 1

Abilities 9

Code Description Work Roles
A0025 Ability to accurately define incidents, problems, and events in the trouble ticketing system. 2
A0027 Ability to apply an organization's goals and objectives to develop and maintain architecture. 3
A0034 Ability to develop, update, and/or maintain standard operating procedures (SOPs). 3
A0055 Ability to operate common network tools (e.g., ping, traceroute, nslookup). 4
A0062 Ability to monitor measures or indicators of system performance and availability. 2
A0074 Ability to collaborate effectively with others. 6
A0088 Ability to function effectively in a dynamic, fast-paced environment. 7
A0123 Ability to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation). 15
A0124 Ability to establish and maintain automated security control assessments 1

Tasks 18

Code Description Work Roles
T0418 Install, update, and troubleshoot systems/servers. 1
T0431 Check system hardware availability, functionality, integrity, and efficiency. 1
T0435 Conduct periodic system maintenance including cleaning (both physically and electronically), disk checks, routine reboots, data dumps, and testing. 1
T0458 Comply with organization systems administration standard operating procedures. 1
T0461 Implement and enforce local network usage policies and procedures. 1
T0498 Manage system/server resources including performance, capacity, availability, serviceability, and recoverability. 1
T0501 Monitor and maintain system/server configuration. 1
T0507 Oversee installation, implementation, configuration, and support of system components. 1
T0514 Diagnose faulty system/server hardware. 1
T0515 Perform repairs on faulty system/server hardware. 1
T0531 Troubleshoot hardware/software interface and interoperability problems. 1
T0029 Conduct functional and connectivity testing to ensure continuing operability. 2
T0054 Design group policies and access control lists to ensure compatibility with organizational standards, business rules, and needs. 1
T0063 Develop and document systems administration standard operating procedures. 1
T0136 Maintain baseline system security according to organizational policies. 1
T0144 Manage accounts, network rights, and access to systems and equipment. 1
T0186 Plan, execute, and verify data redundancy and system recovery procedures. 1
T0207 Provide ongoing optimization and problem-solving support. 4