A0025
Ability to accurately define incidents, problems, and events in the trouble ticketing system.
Related NICE Work Roles 2
| Code | Name | Knowledge | Skills | Abilities | Tasks |
|---|---|---|---|---|---|
| OM-STS-001 [411] | Technical Support Specialist | 25 | 5 | 3 | 12 |
| OM-ADM-001 [451] | System Administrator | 29 | 14 | 9 | 18 |