T0468
Diagnose and resolve customer reported system incidents, problems, and events.
Related NICE Work Roles 1
| Code | Name | Knowledge | Skills | Abilities | Tasks |
|---|---|---|---|---|---|
| OM-STS-001 [411] | Technical Support Specialist | 25 | 5 | 3 | 12 |
Diagnose and resolve customer reported system incidents, problems, and events.
| Code | Name | Knowledge | Skills | Abilities | Tasks |
|---|---|---|---|---|---|
| OM-STS-001 [411] | Technical Support Specialist | 25 | 5 | 3 | 12 |