T0379

Manage the internal relationship with information technology (IT) process owners supporting the service, assisting with the definition and agreement of Operating Level Agreements (OLAs).

Related NICE Work Roles 2

Code Name Knowledge Skills Abilities Tasks
OV-PMA-001 [801] Program Manager 26 2 4 21
OV-PMA-002 [802] IT Project Manager 29 2 4 25