T0379
Manage the internal relationship with information technology (IT) process owners supporting the service, assisting with the definition and agreement of Operating Level Agreements (OLAs).
Related NICE Work Roles 2
| Code | Name | Knowledge | Skills | Abilities | Tasks |
|---|---|---|---|---|---|
| OV-PMA-001 [801] | Program Manager | 26 | 2 | 4 | 21 |
| OV-PMA-002 [802] | IT Project Manager | 29 | 2 | 4 | 25 |