K0317
Knowledge of procedures used for documenting and querying reported incidents, problems, and events.
Related NICE Work Roles 1
| Code | Name | Knowledge | Skills | Abilities | Tasks |
|---|---|---|---|---|---|
| OM-STS-001 [411] | Technical Support Specialist | 25 | 5 | 3 | 12 |
Knowledge of procedures used for documenting and querying reported incidents, problems, and events.
| Code | Name | Knowledge | Skills | Abilities | Tasks |
|---|---|---|---|---|---|
| OM-STS-001 [411] | Technical Support Specialist | 25 | 5 | 3 | 12 |