STS Customer Service and Technical Support

Addresses problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support). Typically provides initial incident information to the Incident Response (IR) Specialty.

Related Work Roles 1

Code Name Knowledge Skills Abilities Tasks
OM-STS-001 [411] Technical Support Specialist 25 5 3 12