K0872

Knowledge of service management principles and practices

Related NICE Work Roles 11

Code Name Tasks Knowledge Skills
OG-WRL-009 [803] Product Support Management 38 58 17
OG-WRL-010 [801] Program Management  39 49 14
OG-WRL-011 [802] Secure Project Management 42 52 15
OG-WRL-016 [805] Technology Program Auditing 19 38 7
DD-WRL-001 [652] Cybersecurity Architecture  50 121 48
DD-WRL-002 [651] Enterprise Architecture  41 89 26
DD-WRL-004 [631 and 632] Secure Systems Development 73 119 40
DD-WRL-006 [641] Systems Requirements Planning  29 85 24
IO-WRL-004 [441] Network Operations 18 83 21
IO-WRL-006 [461] Systems Security Analysis 44 88 18
IO-WRL-007 [411] Technical Support  23 52 20